Authorized sub-processors
In order to provide its services, Frontegg Ltd. engages with third party sub-processors to carry out processing activities on behalf of its customers. Such sub-processors may vary depending on the services used and customer determination. Prior to engaging such sub-processors, Frontegg evaluates their data protection and security measures, and ensures a data protection agreement is in place per applicable data protection laws.
Infrastructure Sub-processors
Frontegg uses infrastructure sub-processors that process both Frontegg’s Platform user data (authorized users on behalf of customer) and Frontegg’s customers’ end-user data. Frontegg’s services are available in two hosting regions: EU (by default) and US, per customer’s choice. Personal data of Frontegg’s customers’ end-users will only be processed by the following sub-processors:
| Provider | Description | Data Processing Location |
|---|---|---|
| Provider Amazon Web Services, Inc | Description Cloud hosting provider | Data Processing Location EU / US / CA / AU / UK (per customer choice) |
| Provider Microsoft Ireland Operations, Ltd. (Azure) | Description Cloud hosting provider | Data Processing Location EU / US / CA / AU / UK (per customer choice) |
| Provider Cloudflare, Inc. | Description Web Application Firewall | Data Processing Location Globally |
| Provider Twillo, Inc. | Description Communications technology provider (SMS and email) | Data Processing Location US |
| Provider MongoDB Inc. | Description Database hosting provider | Data Processing Location EU / US / CA / AU / UK (per customer choice) |
| Provider Coralogix Ltd. | Description Logs | Data Processing Location EU / US / CA / AU / UK (per customer choice) |
| Provider Ipdata, LLC | Description IP resolving | Data Processing Location EU |
| Provider Snowflake, Inc. | Description Business Intelligence Analytics | Data Processing Location EU |
| Provider Rivery Technologies, Ltd. | Description Data Integration | Data Processing Location EU |
Platform Sub-processors
In addition, Frontegg uses certain sub-processors that process only Frontegg’s Platform user data (authorized users on behalf of customer). Personal data of Frontegg’s customers’ end-users will not be processed by the sub-processors listed below.
| Provider | Description | Data Processing Location |
|---|---|---|
| Provider Hubspot, Inc. | Description CRM | Data Processing Location US |
| Provider Heap, Inc. | Description Product analytics | Data Processing Location US |
| Provider Google, LLC | Description Product analytics | Data Processing Location US |
| Provider FullStory, Inc. | Description Product analytics | Data Processing Location US |
| Provider AppCues, Inc. | Description Product onboarding | Data Processing Location US |
| Provider Twilio, Inc. (Segment) | Description Product analytics | Data Processing Location US |
| Provider Functional Software, Inc. (Sentry) | Description Platform debugging | Data Processing Location US |
Support Sub-processors
Frontegg may use the sub-processors listed below in order to provide support to its customers. The extent to which such sub-processors will process customer data is fully controlled and determined by the customer on a case by case basis.
| Provider | Description | Data Processing Location |
|---|---|---|
| Provider Salesforce, Inc. (Slack) | Description Communication | Data Processing Location US |
| Provider Pivoting Owl, Inc. (Thena) | Description Support | Data Processing Location US |
| Provider Zendesk, Inc. | Description Support | Data Processing Location US |
Affiliates
Depending on the nature of the services and support requested, customer data may also be processed by Frontegg Ltd.’s affiliate, Frontegg Inc, located in the US, as well as by support and NOC Frontegg subcontractors located in the EU and Israel (a jurisdiction deemed adequate by the EU Commission and the UK).
Responsibility first
Contact the Frontegg team to disclose any suspicious activity
Report a vulnerability