Loris Transitions to Frontegg for Enhanced Authentication Solutions

About Loris.ai

Loris unlocks a world of insight for CX leaders, using their AI-powered conversational intelligence platform to extract value from every customer interaction. The combination of real-time analytics and a library of proven AI models detect emerging issues before they impact your brand and expose gaps in the customer journey that reduce satisfaction and increase costs. Loris covers the complete customer experience lifecycle, giving organizations everything they need to understand customer issues, monitor agent performance, and take action to continuously improve.

Scaling Issues

Prior to adopting Frontegg, Loris.ai was utilizing Django’s basic authentication system. While this solution was cost-effective and familiar, it lacked the advanced features necessary for scaling up and meeting the security demands of larger clients. As the company began to grow and attract more significant customers, there was a clear need for features like Multi-Factor Authentication (MFA), Single Sign-On (SSO), audit logs, and impersonation capabilities.

Optimizing Resources

Ron Schwartz, CTO at Loris, understood that building these features internally would not be an efficient use of resources. Having experienced the complexity of such projects in the past, he was well aware that his engineering team’s efforts would be better spent on core product development rather than on authentication systems.

Solution Search

The search for a suitable authentication solution included evaluating several options:

1. Auth0: Despite its robust features, Auth0 was deemed too expensive for the company’s current scale, with an initial commitment that was prohibitive.
2. AWS Cognito: While cost-effective, Cognito required significant engineering effort to implement and maintain, which was not ideal.
3. Frontegg: This solution provided a balanced approach with a reasonable price point and the necessary features, making it a compelling choice.

Decision and Implementation

After thorough consideration, Ron decided to implement Frontegg. The decision was driven by its comprehensive feature set, cost-efficiency, and ease of use. The implementation process, although not entirely smooth, was greatly supported by Frontegg’s responsive support team, which facilitated a successful transition.

Benefits Realized

Post-implementation, the company experienced several key benefits:

• Enhanced Security: With MFA and SSO in place, the company could meet the security requirements of larger clients.
• Improved Development Efficiency: The impersonation feature allowed for faster development and debugging.
• User-Friendly Interface: Both the API and the user interface of Frontegg were intuitive, simplifying integration and daily use.
• Reliable Support: The support provided by Frontegg was prompt and effective, ensuring any issues were quickly resolved.

Outcome

The transition to Frontegg enabled the company to focus on its core competencies while ensuring robust and scalable authentication for its growing customer base. This strategic move was a preemptive step to support future growth and enhance client satisfaction.