Access Management

What Is Entitlement Management Software?

Entitlement management software is a type of security application that manages user rights and privileges within an organization. It’s a crucial tool for businesses that want to ensure their data and resources are only accessible to authorized individuals. This software provides a granular level of control, allowing administrators to define who can view, modify, or delete certain data, applications, or resources.

The need for entitlement management software has surged in recent years due to the rise in cybersecurity threats, regulatory compliance requirements, and the growing complexity of IT environments. Businesses are finding it increasingly challenging to manage user access and data security manually, making entitlement management software an indispensable tool.

Entitlement management software not only streamlines user access but also ensures compliance with data protection regulations. By providing a clear view of who has access to what, it helps organizations prevent unauthorized access, data breaches, and non-compliance issues.

This is part of a series of articles about identity and access management.

In this article:

Key Features of Entitlement Software 

Here are some of the primary capabilities of entitlement software:

User Management

User management involves creating, managing, and deleting user accounts and permissions. This feature allows administrators to easily manage user identities and access rights, ensuring that only authorized individuals have access to specific resources.

The user management feature also allows for the grouping of users based on roles, departments, or other criteria. This makes it easier to manage user access to resources based on their group membership. Additionally, it simplifies the process of adding or removing users from groups.

Learn more in our detailed guide to entitlements management (coming soon)

Role-Based Access Control (RBAC)

Role-Based Access Control, or RBAC, allows administrators to assign access rights based on roles rather than individual users. With RBAC, you can define what each role can do within your system, making it easier to manage user access.

RBAC simplifies the process of granting and revoking permissions. Instead of managing permissions for each user individually, you can simply assign or remove roles. This not only simplifies the access management process but also reduces the risk of unauthorized access due to misconfiguration.


Authentication verifies the identity of users before granting them access. It ensures that only verified users can access your system or data. Authentication can be achieved through various methods such as passwords, biometrics, or one-time passwords (OTP).

Entitlement management software with robust authentication mechanisms provides an additional layer of security, protecting your system from unauthorized access. Moreover, with features like multi-factor authentication, you can add an extra layer of protection, requiring users to prove their identity using two or more verification methods.

Learn more in our detailed guide to customer identity management 

Onboarding Flows

Onboarding flows are essential for ensuring smooth user onboarding. A good entitlement management software should provide customizable onboarding flows that guide new users through the process of setting up their accounts and gaining access to necessary resources.

Onboarding flows can also include training materials and resources, helping users familiarize themselves with the system. This not only improves user experience but also reduces the risk of errors and security breaches due to a lack of understanding.

Audit Trails and Reporting

Audit trails and reporting are crucial for maintaining accountability and compliance. Audit trails record all user activities, providing a detailed log of who did what, when, and from where. This information is invaluable in case of a security incident or when performing internal audits.

Reporting, on the other hand, allows administrators to generate reports on user activities, permissions, and security incidents. These reports can be used to identify potential security risks, ensure compliance with regulations, and make informed decisions about access management.

Integration with Existing Systems

Entitlement management software must work seamlessly with your existing IT infrastructure, including identity management systems, databases, and applications.

Integration with existing systems allows for the centralization of access management, eliminating the need to manage user access across multiple systems separately. This not only simplifies the access management process but also reduces the risk of security breaches due to inconsistent access controls.

Automation Capabilities

Automation is a key feature that streamlines the access management process. With automation capabilities, you can automate routine tasks such as user onboarding, access request processing, and permission reviews.

Automation not only saves time and resources but also reduces the risk of human error, which is a common cause of security breaches. By automating routine tasks, you can ensure consistent and accurate access management, enhancing your overall security posture.

Types of Entitlement Software 

Cloud-Based Entitlement Software

Cloud-based entitlement software is an increasingly popular choice for many organizations. This software-as-a-service (SaaS) model provides companies with a flexible, scalable, and cost-effective solution for managing user access. The software is hosted on the vendor’s servers and accessed via the internet, eliminating the need for businesses to invest in their own hardware and software infrastructure.

Cloud-based EMS offers several advantages such as easy deployment, automatic updates, and scalability. However, it’s not without its drawbacks. Companies need to consider factors like data sovereignty, potential downtime, and reliance on the vendor’s security practices. Regardless, for many businesses, the benefits far outweigh the potential risks.

On-Premises Entitlement Software

On-premises entitlement software, as the name suggests, is installed and run on computers on the premises of the organization using the software. This traditional model gives companies complete control over their data and systems, a critical factor for businesses with strict regulatory compliance requirements or sensitive data.

On-premises EMS requires a significant upfront investment in hardware and software, as well as ongoing maintenance and upgrade costs. However, this investment often pays off in the long run with increased control, security, and customization options. It’s important to note that adopting an on-premises solution requires a well-equipped IT team to manage and maintain the system.

Hybrid Entitlement Software

For businesses that can’t decide between the flexibility of the cloud and the control of on-premises, there’s a third option: hybrid entitlement software. Hybrid models combine the scalability and ease of use of the cloud with the control and security of on-premises software.

Hybrid EMS is flexible and adaptable to changing business needs. However, it also requires careful planning and management to ensure seamless integration between the cloud and on-premises components.

Notable Entitlement Management Solutions


Frontegg, a customer identity and access management (CIEM) provider, has announced the launch of its Entitlements Engine, powered by Context-Aware Logic Controls™ (CALC™) technology. This engine focuses on fine-grained feature authorization, catering to the need for quick deployment and adaptability in modern SaaS applications.

Source: Frontegg

Key features and benefits include:

  • Visual Dashboard: Allows non-technical users to design product bundles quickly, without extra code or complexity, facilitating new business growth and product offerings.
  • Comprehensive solution: Replaces various conventional methods like RBAC, ABAC, feature flag management, etc., with a single API, simplifying the development process.
  • Fine-grained control: Includes management of free trials, user-based permissions, metered and time-boxed entitlements, and full customization of logic.
  • Enhanced security: CALC™ technology considers real-time identity attributes like geolocation, device type, etc., to determine additional security measures, such as multi-factor authentication.
  • Advanced customization: Enables endless customizations for customers, allowing sales teams to quickly provide special arrangements like VIP access.
  • Agility and efficiency: Offers a more streamlined development process with reduced complexity and increased adaptability to customer needs.
  • Self-service management: Even non-technical users can design and deploy complex entitlement packages in minutes.
  • Supporting product offerings: In addition to the Entitlements Engine, Frontegg’s platform provides a wide range of critical tools for SaaS app builders, including authentication, user management, and self-serve account management.

The Frontegg Entitlements Engine allows development, business, and product teams to focus on value-added features while offering best-in-class identity and security capabilities. It aims to transform identity management into incremental revenue and sales, while ensuring reduced complexity, better security, and more agile and efficient development.


Amazon Web Services (AWS) Identity and Access Management (IAM) is a cloud-based service that allows you to control access to AWS services and resources. AWS IAM allows you to create and manage AWS users and groups and use permissions to allow or deny their access to AWS resources.

Source: AWS

AWS IAM is known for its robust security features, including multi-factor authentication, identity federation, and flexible access control. However, it can be complex to set up and manage, particularly for businesses with limited technical expertise.

Azure AD

Microsoft Azure Active Directory (Azure AD) is a comprehensive identity and access management solution that provides secure access to your applications from anywhere. With Azure AD, you can manage users and groups, provide single sign-on (SSO) access to applications, and enforce conditional access policies.

Source: Azure

Azure AD stands out for its seamless integration with other Microsoft products, extensive third-party app support, and advanced security features such as risk-based conditional access. However, its complexity and pricing model can be a deterrent for smaller businesses.


Okta is an identity and access management platform that enables secure, identity-driven access to applications and data. Okta supports a wide range of use cases, including single sign-on (SSO), multi factor authentication, lifecycle management, and more.

Source: Okta

What sets Okta apart is its user-friendly interface, extensive app integrations, and strong customer support. However, its high price tag may keep it out of reach for some smaller businesses.

CyberArk Privileged Access

CyberArk Privileged Access Security is a comprehensive solution designed to protect, monitor, and manage privileged access across on-premises, cloud, and hybrid infrastructure. CyberArk excels in its robust functionality, strong security controls, and extensive auditing capabilities.

Source: CyberArk

CyberArk can be challenging to implement and requires a steep learning curve, but its advanced features make it a powerful tool for businesses with complex security needs.


In conclusion, entitlement management software is an indispensable tool for modern businesses. It plays a pivotal role in controlling user access, ensuring compliance with data protection regulations, preventing unauthorized access, and fortifying overall organizational security. 

The key features to look for in an EMS include user management, role-based access control, robust authentication mechanisms, customizable onboarding flows, audit trails and reporting, integration with existing systems, and automation capabilities. The type of EMS, be it cloud-based, on-premises, or hybrid, largely depends on an organization’s unique needs, balancing factors like cost, control, security, and scalability. 

The right EMS, customized to fit an organization’s needs, will not only enhance security but also improve operational efficiency, regulatory compliance, and user experience.

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