Insight Health Scales Secure Patient Access with Frontegg

About Insight Health

Insight Health is a healthtech startup focused on autonomous AI clinical agents that augment clinicians in direct-to-patient interactions. The AI agents collect detailed health histories, triage cases, and provide actionable insights — all designed to improve patient care and reduce clinician burnout. With a small, agile team and a vision for scaling across clinics and healthcare systems, Insight Health operates in a highly regulated environment where HIPAA compliance and enterprise-ready identity management are critical.

Key stats

• Over 10,000 provider users on the platform
• Small team of 10 employees
• Partnerships with leading EHR vendors, which expands reach to thousands of clinicians

The challenge: Getting it right from day one

As Insight Health prepared to move from proof-of-concept to live patient interactions, the team understood it needed to quickly implement a secure, scalable, and compliant identity platform. Their initial login system was hard-coded and unsuitable for production. The team needed a solution that could handle authentication, authorization, role-based access control, and audit logging without becoming a bottleneck for growth.

Saran Siva, co-founder and CTO of Insight Health, explained: “Identity may seem simple at first—username and password—but building it in-house becomes a rabbit hole. There’s MFA, RBAC, SSO, audit logs, multi-tenancy…the complexity grows fast, and it’s not what our small team should be focusing on.”

With an eye towards scalability, Insight Health decided to look for a CIAM platform that could scale across different customer types, support enterprise-level features from day one, and allow strategic partners to manage their own users while maintaining strict access controls.

Solution: Frontegg, where granular permissions meet HIPAA compliance

Saran spent two weeks intensely searching for the right platform, evaluating practically every option on the market. He eventually settled on Frontegg. 

“Frontegg checked all the boxes for us,” Saran said. “We were able to do a free trial and even run it in production for a few weeks before we made the decision to purchase it as a fully-managed customer identity and access management platform.”

Frontegg enabled rapid deployment of authentication, single sign-on, social logins, multi-tenancy, RBAC, entitlements, and feature flags. The platform allowed Insight Health to configure permissions, plans, and features for each clinic or partner organization, giving them control over access and pricing. 

Frontegg’s enterprise-ready security and HIPAA compliance ensured that patient data remained protected, while the self-service capabilities allowed strategic partners to manage their own users without requiring Insight Health to scale their internal support team.

Results: Scalable partnerships and self-service 

By implementing Frontegg, Insight Health was able to go live in less than a week, with a secure authentication flow, social logins, and a strong authorization layer in place. The platform supported multi-tenancy and fine-grained permissions, ensuring that clinicians, administrative staff, and partners had appropriate access to sensitive data.

Frontegg also enabled Insight Health to scale through strategic partnerships with EHR vendors, allowing partners to self-manage their users while preserving enterprise-level compliance and security. The team used entitlements and feature flags to control feature access and streamline growth without adding development overhead.

Bottom line

Frontegg allowed Insight Health to focus on its core mission—improving patient care—while avoiding the risks and complexities of building a custom identity solution. The platform provided security, compliance, and scalability from day one, positioning Insight Health for long-term success in the healthcare industry.